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Service Management for Dynamics AX

Industry Category

  • Manufacturing

Enhanced Functions

  • Manufacturing
  • Other

Solution Overview

The Service Management Solution facilitates after-sales service efficiently with existing operations. It classifies annual maintenance service contracts with entry of details and helps you to:-

  • Optimize your service supply chain with complete inventory tracking
  • Provide superior customer service checking on customer's warranty agreement and the relevant issues
  • Efficiently create and close agreements for service maintenance and other after-sales services
  • Create statistics for the individual client or a group of clients and prospects depending on the sale/ service
  • Enable your business to manage service activities effectively while reducing costs in a streamlined fashion

Key Features / Benefits

  • Support tracing and tracking of service requests
  • Supports multi-level objects maintenance
  • Manage contracts, invoicing and pricing
  • Real-time statistics on costs and revenue
  • Sales order reference management for identifying service
  • Appendage of new fields on new task allocation
  • MIS reports for assessing SLA and order level
Service Orders:
List of Service orders with basic details of each order like status, description.

Service Orders

Service Order List View:
List view of service order showing details like expense, hour and item created for any service order

Service Order List

Service Order Header View:
Header View of a service order giving details like priority, project and service agreement, status, stage and person responsible for the service order completion

Service Order Header



Service Management Brochure
Service Management Brochure

Solution Info

AxPact Member


AxPact Member



Vendor Website

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AX Versions Covered

AX 4,AX 2009,AX 2012

Solution Website

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